Shipping and Returns
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at firstname.lastname@example.org
If you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos to email@example.com and we will process an insurance claim on your behalf.
Cancellations & Refunds
All orders are eligible for return within 30 days of shipment arrival. All orders cancelled after 48 hours are subject to a $3 administration fee, whether or not your order has shipped. If the order has shipped, you (the buyer) will also be responsible for return shipping charges, including insurance. Refunds will only be issued to the original credit card or account that you used when placing your order.
Please email us at firstname.lastname@example.org with any additional questions you might have! Thank you for your business.